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BigTime offers free training via our website on a wide range of topics (including a course called BigTime Basics: an excellent introduction to the system). That training is conducted by a live instructor, over a high-speed internet "presentation" system. It's an excellent way to get up to speed on a targeted set of business objectives quickly.
We also offer free phone and email support to all of our active customers. All of our support personnel are based in our US offices, and each of them is trained in how BigTime functions in real-world situations. You can reach our support line from 9am to 5pm CST at our main phone number (312-346-4646 extension 4). You can also reach support via email at support@EdisonsAttic.com.
BigTime's website also has a number of online resources (including an updated knowledgebase and a set of user forums) to help you get your questions answered. The System Guide is an excellent resource, but don't forget to take advantage of the other support and training options that have helped thousands of customers world-wide get their systems up and running quickly!